Your order will be shipped out within a week. I usually ship two days a week (Mondays and Thursdays).
HOW QUICKLY WILL MY ORDER ARRIVE?
If you choose USPS First Class Mail, your order will take anywhere from a day or two to a couple of weeks. Once it’s at the post office, it’s up to them! You’ll receive a notice as soon as your order is out of my door. If you choose Priority Mail shipping, you should receive your order in 1-3 business days. If you live outside of the US, shipping times will be further delayed depending on where you live.
HOW DO I CARE FOR MY JEWELRY?
Polymer clay is a hardy material that should last years with proper care. It naturally has a bit of flexibility to it, but please take caution to not put a lot of pressure on any piece, which could cause damage or breakage. These pieces are extremely lightweight and should be very comfortable to wear, and all components are nickel-free. If your piece has become damaged, please shoot me an email and I’ll see if it’s a candidate for a repair!
DO YOU TAKE RETURNS?
There are no returns on any paper products (stickers, cards, or prints), but I’m happy to do a return or exchange on any jewelry as long as it is in unused, unworn, undamaged condition. If your order arrives damaged, please let me know asap with photos and I’ll be happy to make it right.
DO YOU DO CUSTOM WORK?
I open my books occasionally for custom work. Your best bet is to send me an email and give me the details of what you’re looking for as well as your budget, and I can let you know if I have time to take your project on!
DO YOU SELL IN STORES?
I do have a selection of cards and stickers that are available in stores across the country. If you’re interested in carrying my line, please click on the Wholesale tab to get more info.
DO YOU SELL IN PERSON ANYWHERE?
Follow me on instagram (@bergenplace) to get the latest schedule for in-person shows!